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<title>The Catalyst Connection</title>
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<copyright>2008 The Jackson Group Inc</copyright>
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<itunes:new-feed-url>http://jacksongroup.libsyn.com/rss</itunes:new-feed-url><itunes:subtitle>Helping those in leadership positions manage well, serve well, and communicate well.</itunes:subtitle>
<itunes:summary>The Catalyst Connection is dedicated to helping those in leadership positions manage well, serve well, and communicate well.  Each episode targets a topic with a panel of consultants providing their insights and expertise.</itunes:summary>
<itunes:category text="Business">
	<itunes:category text="Management &amp; Marketing" />
</itunes:category>
<itunes:category text="Business">
	<itunes:category text="Careers" />
</itunes:category>
<itunes:category text="Business" />
<itunes:keywords>jackson group, healthcare, consulting, management, leadership, survey, employee, human resources, satisfaction</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
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<itunes:name>The Jackson Group, Inc.</itunes:name>
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<title>The Catalyst Connection</title>
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<item>
<title>Catalyst Connection 27: Leading Through Tough Economic Times</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=399722#</link>
<description><![CDATA[You, your business, and your employees are dealing with a poor economy.  How do you maintain a healthly spirit on the job?  Catalyst Connection regulars Alan Jackson, Rob Brinkerhoff, Tony Jackson, and Connie Poteat are back to discuss how to handle such a sensitive subject.

----------

"The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>."


]]></description>
<category>podcasts</category>
<pubDate>Tue, 4 Nov 2008 13:58:00 GMT</pubDate>
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<itunes:duration>00:28:59</itunes:duration>
<itunes:keywords>management, leadership, employee, motivation</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 26: Making It Through The Tough Days</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=348256#</link>
<description><![CDATA[Someone has dropped the ball and you are scrambling to pick it up.  Your e-mail inbox is so full you think everyone you work with has sent you at least ten.  Even though you worked until 2 AM last night you're still only a third of the way down your To Do List...from two days ago!  These all sound like tough days.  We've all had them...but how can we handle them better?  Tony Jackson discusses some of his best practices with fellow panelists Rob Brinkerhoff and Alan Jackson.

----------

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.

----------]]></description>
<category>podcasts</category>
<pubDate>Tue, 10 Jun 2008 14:36:00 GMT</pubDate>
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<itunes:duration>00:45:57</itunes:duration>
<itunes:keywords>management, leadership, employee, motivation</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 25: Preserving the Work and Home Life Balance</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=338621#</link>
<description><![CDATA[Your job is important and demanding, but so is your family or personal interests.  How can you achieve that ideal balance between the two without sacrificing the important things?  Newcomer Rob Brinkerhoff sits in with Catalyst Connection regulars Tony Jackson, Alan Jackson and Connie Poteat to discuss this challenging topic.

The article Tony reads from is an except from "Connecting Generations: The Sourcebook" by Claire Raines (2002).

----------
The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
----------]]></description>
<category>podcasts</category>
<pubDate>Mon, 12 May 2008 20:26:00 GMT</pubDate>
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<itunes:duration>00:43:01</itunes:duration>
<itunes:keywords>management, leadership, employee, healthcare, consulting, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>No</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 24: Finding Direction in New Employee Orientation</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=306541#</link>
<description><![CDATA[Do you remember your first few days on the job as a new employee?  Did you wonder if you where making the right decision accepting this company for employment?  Many times organizations mistakenly rush their employees through the orientation process and the results leave the new hires frustrated.  In this episode Catalyst Connection regulars Alan Jackson, Tony Jackson, and Connie Poteat discuss this potential pitfall and ways organizations can work to avoid it.

----------

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.

----------]]></description>
<category>podcasts</category>
<pubDate>Tue, 12 Feb 2008 14:47:00 GMT</pubDate>
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<itunes:duration>00:34:31</itunes:duration>
<itunes:keywords>management, leadership, orientation, employee, healthcare, consulting, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 23: Safe &#38; Satisfied</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=298795#</link>
<description><![CDATA[What are the benefits of having a satisfied workforce?  Lower turnover? Happier customers?  Well yes, but how about a safer work environment for employees and customers alike.  Catalyst regulars Connie Poteat, Eric Johnston, and Alan Jackson discuss surveys and research that offer some interesting findings on this subject.

----------
The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
----------]]></description>
<category>podcasts</category>
<pubDate>Mon, 21 Jan 2008 15:35:00 GMT</pubDate>
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<itunes:duration>00:24:25</itunes:duration>
<itunes:keywords>management, leadership, safety, employee, teamwork, environment, surveying, healthcare, consulting</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 22: Connecting the Dots</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=293464#</link>
<description><![CDATA[What exactly is the correlation between employee and patient/customer satisfaction?  Catalyst Connection regulars Alan Jackson, Wade Wolgemuth, and Tony Jackson delve into this topic on this episode.  

----------
"The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>."
----------]]></description>
<category>podcasts</category>
<pubDate>Fri, 4 Jan 2008 20:59:00 GMT</pubDate>
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<itunes:duration>00:35:12</itunes:duration>
<itunes:keywords>management, leadership, employee, motivation, patient, employee, satisfaction</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 21: What is HCAHPS? Pt.2</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=287483#</link>
<description><![CDATA[Ed Gagnon of Customer Service Solutions (featured on previous Catalyst Connection episodes as a guest panelist) speaks to the impact of HCAHPS in this second part of a seminar given recently at the CHPRMS conference held in Asheville, NC.  
----------
"The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>."
----------]]></description>
<category>podcasts</category>
<pubDate>Fri, 14 Dec 2007 15:12:00 GMT</pubDate>
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<itunes:duration>00:25:06</itunes:duration>
<itunes:keywords>management, leadership, healthcare, consulting, patients, performance</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 20: What is HCAHPS? Pt.1</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=282687#</link>
<description><![CDATA[Catalyst Connection panelist regular Wade Wolgemuth along with guest Ed Gagnon (of Customer Service Solutions) recently gave a seminar about the HCAHPS process at the CHPRMS conference in Asheville, North Carolina.  In this episode Wade discusses the background of HCAHPS and why it is important.  

----------

"The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>."

----------]]></description>
<category>podcasts</category>
<pubDate>Thu, 29 Nov 2007 14:24:00 GMT</pubDate>
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<itunes:duration>00:21:30</itunes:duration>
<itunes:keywords>management, leadership, healthcare, consulting, patients, performance</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 19: ASHHRA Conference Special Pt.2</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=277251#</link>
<description><![CDATA[This episode wraps up the interviews that Tony Jackson conducted at the 2007 ASHHRA Conference in Anaheim, California.  Sitting down for a chat with Tony in this episode are Linda McFall from AnMed Health and Janelle Markgraf from Langlade Memorial Hospital.

----------
"The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>."
----------]]></description>
<category>podcasts</category>
<pubDate>Mon, 12 Nov 2007 17:26:00 GMT</pubDate>
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<itunes:duration>00:21:02</itunes:duration>
<itunes:keywords>management, leadership, employee, healthcare, consulting, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 18: ASHHRA Conference Special Pt.1</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=268166#</link>
<description><![CDATA[On the road again...the Catalyst Connection travels to the 2007 ASHHRA conference out in California where Tony Jackson sits down with guests Amy Crabbe and Matt Kaiser.

-------------------------
"The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>."
-------------------------]]></description>
<category>podcasts</category>
<pubDate>Thu, 18 Oct 2007 19:22:00 GMT</pubDate>
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<itunes:duration>00:19:09</itunes:duration>
<itunes:keywords>management, leadership, healthcare, consulting, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 17: The Motivating Manager</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=257821#</link>
<description><![CDATA[What does it take to be a motivating manager?  How do you inspire your employees without seeming artificial?  Catalyst Connection panelists Alan Jackson, Wade Wolgemuth, and Tony Jackson offer their thoughts on this topic.

------------------

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
]]></description>
<category>podcasts</category>
<pubDate>Thu, 20 Sep 2007 18:08:00 GMT</pubDate>
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<itunes:duration>00:28:12</itunes:duration>
<itunes:keywords>management, leadership, employee, motivation</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 16: Employee Involvement Seminar</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=228935#</link>
<description><![CDATA[Catalyst Connection panelist Eric Johnston returns from a seminar at Sentara Healthcare to give us the scoop on what that organization is doing to improve employee involvement. 

------------------------------

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
]]></description>
<category>podcasts</category>
<pubDate>Mon, 25 Jun 2007 12:29:00 GMT</pubDate>
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<itunes:duration>00:22:48</itunes:duration>
<itunes:keywords>management, leadership, employee, involvement, healthcare, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 15: Managing the 'Black Cloud' Employees</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=208150#</link>
<description><![CDATA[Naysayers, wet blankets, gloom and doomers, persisting pessimists, or 'Black Cloud' employees.  Whatever your term for negative employees they can be a true challenge to manage.  On this Catalyst Connection episode our panelists tackle this difficult topic and give insight on dealing with these pockets of negativity.

----

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
]]></description>
<category>podcasts</category>
<pubDate>Thu, 26 Apr 2007 19:24:00 GMT</pubDate>
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<itunes:duration>00:25:30</itunes:duration>
<itunes:keywords>management, leadership, healthcare, consulting, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 14: Money Isn't Everything...Or Is It?</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=202060#</link>
<description><![CDATA[Pay is often cited as a source of employee dissatisfaction.  Knowing that most managers/leaders don't have any affect on salaries, how can one help employees see past the pay issue when gauging their commitment to the organization.  Show regulars Alan Jackson, Tony Jackson, and Connie Poteat are joined by newcomer Eric Johnston as they tackle this topic.

----

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
]]></description>
<category>podcasts</category>
<pubDate>Tue, 10 Apr 2007 15:04:00 GMT</pubDate>
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<itunes:duration>00:32:48</itunes:duration>
<itunes:keywords>management, leadership, healthcare, consulting, money, pay, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 13: Improving Teamwork in your Work Area</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=197482#</link>
<description><![CDATA[What is the difference between "Teamwork" and "Teams that work"?  Catalyst Connection regulars Connie Poteat, Alan Jackson, and Wade Wolgemuth discuss Teamwork in this episode and provide helpful insights on this much sought after commodity in today's workplace.  
----
The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.]]></description>
<category>podcasts</category>
<pubDate>Wed, 28 Mar 2007 20:09:00 GMT</pubDate>
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<itunes:duration>00:27:42</itunes:duration>
<itunes:keywords>management, leadership, teamwork, team, environment, human resources, healthcare, consulting</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 12: Listening to the Exiting Employee</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=189496#</link>
<description><![CDATA[Catalyst Connection Panelists Alan Jackson, Connie Poteat, and Wade Wolgemuth discuss the importance of listening to exiting employees and why sometimes turnover can be a good thing.

----

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com> .

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
  ]]></description>
<category>podcasts</category>
<pubDate>Tue, 6 Mar 2007 21:26:00 GMT</pubDate>
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<itunes:duration>00:28:44</itunes:duration>
<itunes:keywords>management, leadership, exit, interviews, employee, healthcare, consulting, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 11: The New Employee Experience</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=187259#</link>
<description><![CDATA[For this episode, the Catalyst panel focuses on the importance of the New Employee Experience.  Studies have shown that this is a crucial time for laying the groundwork for the retention of employees.  The group offers some insight into why this is such an important time and also looks at what survey data reveals once the "honeymoon" between employer and employee is over.

----

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
]]></description>
<category>podcasts</category>
<pubDate>Tue, 30 Jan 2007 20:33:00 GMT</pubDate>
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<itunes:duration>00:31:39</itunes:duration>
<itunes:keywords>management, leadership, employee, healthcare, consulting, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>No</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 10: Visibility of Leadership</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=187419#</link>
<description><![CDATA[To kick off the New Year, the Catalyst Connection panelists decide to explore the importance of leadership visibility in an organization.  The group discusses what messages can be sent to employees when leadership stays behind closed doors, the difference between being visible and being accessible, and success stories of individuals who have implemented Leadership Visibility as a priority.

----

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
]]></description>
<category>podcasts</category>
<pubDate>Tue, 16 Jan 2007 04:22:00 GMT</pubDate>
<guid isPermaLink="true">http://jacksongroup.libsyn.com/index.php?post_id=187419#</guid>
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<itunes:duration>00:28:32</itunes:duration>
<itunes:keywords>management, leadership, visibility, healthcare, consulting, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>No</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 9: Handling Poor Performers</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=187269#</link>
<description><![CDATA[Show regulars (Alan Jackson, Tony Jackson, and Connie Poteat) are joined by guest Janette Allen on this episode that tackles the tough topic of dealing with employees who are performing poorly.  The panel takes a in-depth look at the important difference between 'poor performance' and a 'poor performer'.

----

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
]]></description>
<category>podcasts</category>
<pubDate>Tue, 19 Dec 2006 21:02:00 GMT</pubDate>
<guid isPermaLink="true">http://jacksongroup.libsyn.com/index.php?post_id=187269#</guid>
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<itunes:duration>00:45:26</itunes:duration>
<itunes:keywords>management, leadership, healthcare, consulting, human resources, performance</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 8: Lessons Learned - An Interview with J. Luckey Welsh, Jr.</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=187271#</link>
<description><![CDATA[On this special episode of the Catalyst Connection, Tony Jackson conducts a one-on-one interview with J. Luckey Welsh, Jr. CEO of Southeastern Regional Medical Center in Lumberton, North Carolina.  Welsh, who will be retiring in 2007, talks about his experiences during his 35 plus years at the organization and the various leadership and management challenges he faced in that time, as well as the things he valued the most.

----

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
]]></description>
<category>podcasts</category>
<pubDate>Fri, 1 Dec 2006 21:06:00 GMT</pubDate>
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<itunes:duration>00:35:57</itunes:duration>
<itunes:keywords>management, leadership, healthcare, consulting, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>No</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 7: Process Improvement</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=187273#</link>
<description><![CDATA[Wade Wolgemuth again plays host to guest panelists Don Mallicoat and Ed Gagnon as they discuss the role of Process Improvement in today's workplace and the benefits it can offer when implemented correctly.

----

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com> .
]]></description>
<category>podcasts</category>
<pubDate>Thu, 9 Nov 2006 21:08:00 GMT</pubDate>
<guid isPermaLink="true">http://jacksongroup.libsyn.com/index.php?post_id=187273#</guid>
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<itunes:duration>00:33:37</itunes:duration>
<itunes:keywords>management, leadership, healthcare, consulting, process, improvement, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 6: Customer Service</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=187274#</link>
<description><![CDATA[Catalyst Connection regular Wade Wolgemuth hosts guest panelists Don Mallicoat and Ed Gagnon as they discuss customer service and how it affects today's workplace. 

----

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
]]></description>
<category>podcasts</category>
<pubDate>Thu, 19 Oct 2006 20:12:00 GMT</pubDate>
<guid isPermaLink="true">http://jacksongroup.libsyn.com/index.php?post_id=187274#</guid>
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<itunes:duration>00:34:34</itunes:duration>
<itunes:keywords>management, leadership, healthcare, consulting, human resources, service, customer</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 5: Human Resources Conference Special</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=187277#</link>
<description><![CDATA[The Catalyst Connection takes a road trip, traveling to the North Carolina Healthcare Human Resources conference in Asheville.  While there, Tony and Alan Jackson had a chance to speak with several HR professionals about how to be successful as a manager and the challenges they face these days.

----

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
]]></description>
<category>podcasts</category>
<pubDate>Fri, 29 Sep 2006 20:16:00 GMT</pubDate>
<guid isPermaLink="true">http://jacksongroup.libsyn.com/index.php?post_id=187277#</guid>
<enclosure url="http://media.libsyn.com/media/jacksongroup/Catalyst_Connection_5__Human_Resources_Conference_Special.mp3" length="31066272" type="audio/mpeg"/>
<itunes:duration>00:43:03</itunes:duration>
<itunes:keywords>management, leadership, healthcare, consulting, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 4: Meaningful Recognition</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=187280#</link>
<description><![CDATA[The panel convenes to discuss the importance of employee appreciation, which surveys have shown to be a large factor in their commitment and satisfaction levels.  The consultants explain why it is important to have visible signs of appreciation, and then ways to make it meaningful for the employee.

----

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
]]></description>
<category>podcasts</category>
<pubDate>Wed, 6 Sep 2006 20:23:00 GMT</pubDate>
<guid isPermaLink="true">http://jacksongroup.libsyn.com/index.php?post_id=187280#</guid>
<enclosure url="http://media.libsyn.com/media/jacksongroup/Catalyst_Connection_4__Meaningful_Recognition.mp3" length="28188282" type="audio/mpeg"/>
<itunes:duration>00:39:03</itunes:duration>
<itunes:keywords>management, leadership, recognition, healthcare, consulting, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 3: Improving Employee Involvement</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=187282#</link>
<description><![CDATA[Employee involvement in decision-making is a topic many work culture surveys address - and usually receives some of the lowest scores.  The consultants from The Jackson Group gather to discuss how managers and leaders can not only help solicit employee involvement, but also understand how to deal with the times when employees should NOT be involved.  Panelists for this episode include:  Wade Wolgemuth, Consultant, Connie Poteat, Consultant, and Tony Jackson, Director of Business Development and Co-Chairman of The Jackson Group.

----

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
]]></description>
<category>podcasts</category>
<pubDate>Fri, 25 Aug 2006 20:25:00 GMT</pubDate>
<guid isPermaLink="true">http://jacksongroup.libsyn.com/index.php?post_id=187282#</guid>
<enclosure url="http://media.libsyn.com/media/jacksongroup/Catalyst_Connection_3__Improving_Employee_Involvement.mp3" length="23263781" type="audio/mpeg"/>
<itunes:duration>00:32:13</itunes:duration>
<itunes:keywords>management, leadership, employee, involvement, healthcare, consulting, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 2: Better Communication Through Technology</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=187284#</link>
<description><![CDATA[For our second episode, moderator Alan Jackson brings in guests Houston Harris of Pixelspace and Dietra Dula of Jackson Group Interactive to talk about communicating through technology - for better or for worse.  The discussion centers around making effective use of email and talks briefly about other tools one might consider to communicate with others throughout an organization.

----

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
]]></description>
<category>podcasts</category>
<pubDate>Wed, 2 Aug 2006 20:27:00 GMT</pubDate>
<guid isPermaLink="true">http://jacksongroup.libsyn.com/index.php?post_id=187284#</guid>
<enclosure url="http://media.libsyn.com/media/jacksongroup/Catalyst_Connection_2__Better_Communication_Through_Technology.mp3" length="25847266" type="audio/mpeg"/>
<itunes:duration>00:35:48</itunes:duration>
<itunes:keywords>management, leadership, healthcare, communication, technology, consulting, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
<item>
<title>Catalyst Connection 1: The Perils of Staff Meetings</title>
<link>http://jacksongroup.libsyn.com/index.php?post_id=187429#</link>
<description><![CDATA[A panel of human resources consultants discuss the importance and possible pitfalls of department/division staff meetings.  The panel is moderated by Alan Jackson, President and CEO of The Jackson Group, Inc.  Panelists for this episode include:  Wade Wolgemuth, Consultant, Connie Poteat, Consultant, and Tony Jackson, Director of Business Development and Co-Chairman of The Jackson Group.

----

The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive.

The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field.  To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com <http://www.thejacksongroup.com>.

Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries.  To learn more and to see samples of their work, visit their web site at www.jginteractive.com <http://www.jginteractive.com>.
]]></description>
<category>podcasts</category>
<pubDate>Thu, 6 Jul 2006 03:42:00 GMT</pubDate>
<guid isPermaLink="true">http://jacksongroup.libsyn.com/index.php?post_id=187429#</guid>
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<itunes:duration>00:35:56</itunes:duration>
<itunes:keywords>management, leadership, meetings, healthcare, consulting, human resources</itunes:keywords>
<itunes:author>The Jackson Group, Inc.</itunes:author>
<itunes:explicit>Clean</itunes:explicit>
</item>
</channel></rss>
