The Catalyst Connection

What are the benefits of having a satisfied workforce? Lower turnover? Happier customers? Well yes, but how about a safer work environment for employees and customers alike. Catalyst regulars Connie Poteat, Eric Johnston, and Alan Jackson discuss surveys and research that offer some interesting findings on this subject. ---------- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com . ----------

What exactly is the correlation between employee and patient/customer satisfaction? Catalyst Connection regulars Alan Jackson, Wade Wolgemuth, and Tony Jackson delve into this topic on this episode. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." ----------