The Catalyst Connection

You, your business, and your employees are dealing with a poor economy. How do you maintain a healthly spirit on the job? Catalyst Connection regulars Alan Jackson, Rob Brinkerhoff, Tony Jackson, and Connie Poteat are back to discuss how to handle such a sensitive subject. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ."

Someone has dropped the ball and you are scrambling to pick it up. Your e-mail inbox is so full you think everyone you work with has sent you at least ten. Even though you worked until 2 AM last night you're still only a third of the way down your To Do List...from two days ago! These all sound like tough days. We've all had them...but how can we handle them better? Tony Jackson discusses some of his best practices with fellow panelists Rob Brinkerhoff and Alan Jackson. ---------- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com . ----------

Your job is important and demanding, but so is your family or personal interests. How can you achieve that ideal balance between the two without sacrificing the important things? Newcomer Rob Brinkerhoff sits in with Catalyst Connection regulars Tony Jackson, Alan Jackson and Connie Poteat to discuss this challenging topic. The article Tony reads from is an except from "Connecting Generations: The Sourcebook" by Claire Raines (2002). ---------- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com . ----------

Do you remember your first few days on the job as a new employee? Did you wonder if you where making the right decision accepting this company for employment? Many times organizations mistakenly rush their employees through the orientation process and the results leave the new hires frustrated. In this episode Catalyst Connection regulars Alan Jackson, Tony Jackson, and Connie Poteat discuss this potential pitfall and ways organizations can work to avoid it. ---------- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com . ----------

What are the benefits of having a satisfied workforce? Lower turnover? Happier customers? Well yes, but how about a safer work environment for employees and customers alike. Catalyst regulars Connie Poteat, Eric Johnston, and Alan Jackson discuss surveys and research that offer some interesting findings on this subject. ---------- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com . ----------

What exactly is the correlation between employee and patient/customer satisfaction? Catalyst Connection regulars Alan Jackson, Wade Wolgemuth, and Tony Jackson delve into this topic on this episode. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." ----------

Ed Gagnon of Customer Service Solutions (featured on previous Catalyst Connection episodes as a guest panelist) speaks to the impact of HCAHPS in this second part of a seminar given recently at the CHPRMS conference held in Asheville, NC. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." ----------