The Catalyst Connection

Catalyst Connection panelist regular Wade Wolgemuth along with guest Ed Gagnon (of Customer Service Solutions) recently gave a seminar about the HCAHPS process at the CHPRMS conference in Asheville, North Carolina. In this episode Wade discusses the background of HCAHPS and why it is important. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." ----------

This episode wraps up the interviews that Tony Jackson conducted at the 2007 ASHHRA Conference in Anaheim, California. Sitting down for a chat with Tony in this episode are Linda McFall from AnMed Health and Janelle Markgraf from Langlade Memorial Hospital. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." ----------

On the road again...the Catalyst Connection travels to the 2007 ASHHRA conference out in California where Tony Jackson sits down with guests Amy Crabbe and Matt Kaiser. ------------------------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." -------------------------

What does it take to be a motivating manager? How do you inspire your employees without seeming artificial? Catalyst Connection panelists Alan Jackson, Wade Wolgemuth, and Tony Jackson offer their thoughts on this topic. ------------------ The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

Catalyst Connection panelist Eric Johnston returns from a seminar at Sentara Healthcare to give us the scoop on what that organization is doing to improve employee involvement. ------------------------------ The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

Naysayers, wet blankets, gloom and doomers, persisting pessimists, or 'Black Cloud' employees. Whatever your term for negative employees they can be a true challenge to manage. On this Catalyst Connection episode our panelists tackle this difficult topic and give insight on dealing with these pockets of negativity. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

Pay is often cited as a source of employee dissatisfaction. Knowing that most managers/leaders don't have any affect on salaries, how can one help employees see past the pay issue when gauging their commitment to the organization. Show regulars Alan Jackson, Tony Jackson, and Connie Poteat are joined by newcomer Eric Johnston as they tackle this topic. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

What is the difference between "Teamwork" and "Teams that work"? Catalyst Connection regulars Connie Poteat, Alan Jackson, and Wade Wolgemuth discuss Teamwork in this episode and provide helpful insights on this much sought after commodity in today's workplace. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

Catalyst Connection Panelists Alan Jackson, Connie Poteat, and Wade Wolgemuth discuss the importance of listening to exiting employees and why sometimes turnover can be a good thing. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

For this episode, the Catalyst panel focuses on the importance of the New Employee Experience. Studies have shown that this is a crucial time for laying the groundwork for the retention of employees. The group offers some insight into why this is such an important time and also looks at what survey data reveals once the "honeymoon" between employer and employee is over. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

To kick off the New Year, the Catalyst Connection panelists decide to explore the importance of leadership visibility in an organization. The group discusses what messages can be sent to employees when leadership stays behind closed doors, the difference between being visible and being accessible, and success stories of individuals who have implemented Leadership Visibility as a priority. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

Show regulars (Alan Jackson, Tony Jackson, and Connie Poteat) are joined by guest Janette Allen on this episode that tackles the tough topic of dealing with employees who are performing poorly. The panel takes a in-depth look at the important difference between 'poor performance' and a 'poor performer'. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

On this special episode of the Catalyst Connection, Tony Jackson conducts a one-on-one interview with J. Luckey Welsh, Jr. CEO of Southeastern Regional Medical Center in Lumberton, North Carolina. Welsh, who will be retiring in 2007, talks about his experiences during his 35 plus years at the organization and the various leadership and management challenges he faced in that time, as well as the things he valued the most. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .