The Catalyst Connection

Wade Wolgemuth again plays host to guest panelists Don Mallicoat and Ed Gagnon as they discuss the role of Process Improvement in today's workplace and the benefits it can offer when implemented correctly. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

Catalyst Connection regular Wade Wolgemuth hosts guest panelists Don Mallicoat and Ed Gagnon as they discuss customer service and how it affects today's workplace. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

The Catalyst Connection takes a road trip, traveling to the North Carolina Healthcare Human Resources conference in Asheville. While there, Tony and Alan Jackson had a chance to speak with several HR professionals about how to be successful as a manager and the challenges they face these days. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

The panel convenes to discuss the importance of employee appreciation, which surveys have shown to be a large factor in their commitment and satisfaction levels. The consultants explain why it is important to have visible signs of appreciation, and then ways to make it meaningful for the employee. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

Employee involvement in decision-making is a topic many work culture surveys address - and usually receives some of the lowest scores. The consultants from The Jackson Group gather to discuss how managers and leaders can not only help solicit employee involvement, but also understand how to deal with the times when employees should NOT be involved. Panelists for this episode include: Wade Wolgemuth, Consultant, Connie Poteat, Consultant, and Tony Jackson, Director of Business Development and Co-Chairman of The Jackson Group. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

For our second episode, moderator Alan Jackson brings in guests Houston Harris of Pixelspace and Dietra Dula of Jackson Group Interactive to talk about communicating through technology - for better or for worse. The discussion centers around making effective use of email and talks briefly about other tools one might consider to communicate with others throughout an organization. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

A panel of human resources consultants discuss the importance and possible pitfalls of department/division staff meetings. The panel is moderated by Alan Jackson, President and CEO of The Jackson Group, Inc. Panelists for this episode include: Wade Wolgemuth, Consultant, Connie Poteat, Consultant, and Tony Jackson, Director of Business Development and Co-Chairman of The Jackson Group. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .