Catalyst Connection 32: HCAHPS Bulletin - The Use of HCAHPS in Conjunction with Other Hospital Surveys

During the February 2009 HCAHPS Training sessions, several questions were asked about the appropriate protocol for administering the HCAHPS survey in conjunction with other hospital inpatient surveys. In response, after training, the Centers for Medicare and Medicaid Services (CMS) and the HCAHPS Project Team (HPT) issued HCAHPS Bulletin 2009-01 to clarify this matter. Join Alan Jackson, Jeanette Jones, and Jennifer East discuss this bulletin in detail and pose questions of how it could effect your organization. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." ----------