Catalyst Connection 21: What is HCAHPS? Pt.2

Ed Gagnon of Customer Service Solutions (featured on previous Catalyst Connection episodes as a guest panelist) speaks to the impact of HCAHPS in this second part of a seminar given recently at the CHPRMS conference held in Asheville, NC. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." ----------