Catalyst Connection 20: What is HCAHPS? Pt.1

Catalyst Connection panelist regular Wade Wolgemuth along with guest Ed Gagnon (of Customer Service Solutions) recently gave a seminar about the HCAHPS process at the CHPRMS conference in Asheville, North Carolina. In this episode Wade discusses the background of HCAHPS and why it is important. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." ----------