The Catalyst Connection

During the February 2009 HCAHPS Training sessions, several questions were asked about the appropriate protocol for administering the HCAHPS survey in conjunction with other hospital inpatient surveys. In response, after training, the Centers for Medicare and Medicaid Services (CMS) and the HCAHPS Project Team (HPT) issued HCAHPS Bulletin 2009-01 to clarify this matter. Join Alan Jackson, Jeanette Jones, and Jennifer East discuss this bulletin in detail and pose questions of how it could effect your organization. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." ----------

From Manager to Leader... its all about movement. The Jackson Group's latest initiative, DriveLeadership, at its best, a comprehensive process for preparing current and future leaders for active, results-oriented roles in rapidly changing organizations. Tony Jackson and Alan Jackson discuss the value of DriveLeadership and its key aspects - such as an exhaustive assessment process, leadership team interviews and involvement of stakeholders - in this episode of The Catalyst Connection. The entire process is scalable to the clients needs and capacities. DriveLeadership can be delivered effectively to small organizations with limited time, few managers and limited resources and is just as effective at large multi-facility systems. If you would like more information please call (828)328-8968 or email us at info@thejacksongroup.com. You can also visit the DriveLeadeership website at www.driveleadership.com ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." ----------

Did you know there is the potential for four generations to work together in today's workplace? How do managers connect with each generation on an individual basis while keeping the work culture balanced? What is the definition of the "next generation"? Alan Jackson, Wade Wolgemuth, Connie Poteat, and Eric Johnston discuss how to stay in tune with the new generation in your organization. ---------- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

Patient Safety: Why Measurement Matters The healthcare industry has seen an increased focus on measuring patient safety within organizations. Why is this an important tool to exercise? Does your organization offer the best patient safety culture it can? In this episode, Connie Poteat, Jeanette Jones, and Alan Jackson discuss how measuring patient safety through employees is an important tool to ensure the best results for your organization. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ."

Are you a good leader? What makes you a better leader? All too often one day leadership training sessions are offered and forgotten the next day. Tony Jackson, Rob Brinkerhoff, Connie Poteat, and Alan Jackson discuss the need of development for your leaders and your organization. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ."

You, your business, and your employees are dealing with a poor economy. How do you maintain a healthly spirit on the job? Catalyst Connection regulars Alan Jackson, Rob Brinkerhoff, Tony Jackson, and Connie Poteat are back to discuss how to handle such a sensitive subject. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ."

Someone has dropped the ball and you are scrambling to pick it up. Your e-mail inbox is so full you think everyone you work with has sent you at least ten. Even though you worked until 2 AM last night you're still only a third of the way down your To Do List...from two days ago! These all sound like tough days. We've all had them...but how can we handle them better? Tony Jackson discusses some of his best practices with fellow panelists Rob Brinkerhoff and Alan Jackson. ---------- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com . ----------

Your job is important and demanding, but so is your family or personal interests. How can you achieve that ideal balance between the two without sacrificing the important things? Newcomer Rob Brinkerhoff sits in with Catalyst Connection regulars Tony Jackson, Alan Jackson and Connie Poteat to discuss this challenging topic. The article Tony reads from is an except from "Connecting Generations: The Sourcebook" by Claire Raines (2002). ---------- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com . ----------

Do you remember your first few days on the job as a new employee? Did you wonder if you where making the right decision accepting this company for employment? Many times organizations mistakenly rush their employees through the orientation process and the results leave the new hires frustrated. In this episode Catalyst Connection regulars Alan Jackson, Tony Jackson, and Connie Poteat discuss this potential pitfall and ways organizations can work to avoid it. ---------- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com . ----------

What are the benefits of having a satisfied workforce? Lower turnover? Happier customers? Well yes, but how about a safer work environment for employees and customers alike. Catalyst regulars Connie Poteat, Eric Johnston, and Alan Jackson discuss surveys and research that offer some interesting findings on this subject. ---------- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com . ----------

What exactly is the correlation between employee and patient/customer satisfaction? Catalyst Connection regulars Alan Jackson, Wade Wolgemuth, and Tony Jackson delve into this topic on this episode. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." ----------

Ed Gagnon of Customer Service Solutions (featured on previous Catalyst Connection episodes as a guest panelist) speaks to the impact of HCAHPS in this second part of a seminar given recently at the CHPRMS conference held in Asheville, NC. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." ----------

Catalyst Connection panelist regular Wade Wolgemuth along with guest Ed Gagnon (of Customer Service Solutions) recently gave a seminar about the HCAHPS process at the CHPRMS conference in Asheville, North Carolina. In this episode Wade discusses the background of HCAHPS and why it is important. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." ----------

This episode wraps up the interviews that Tony Jackson conducted at the 2007 ASHHRA Conference in Anaheim, California. Sitting down for a chat with Tony in this episode are Linda McFall from AnMed Health and Janelle Markgraf from Langlade Memorial Hospital. ---------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." ----------

On the road again...the Catalyst Connection travels to the 2007 ASHHRA conference out in California where Tony Jackson sits down with guests Amy Crabbe and Matt Kaiser. ------------------------- "The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com ." -------------------------

What does it take to be a motivating manager? How do you inspire your employees without seeming artificial? Catalyst Connection panelists Alan Jackson, Wade Wolgemuth, and Tony Jackson offer their thoughts on this topic. ------------------ The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

Catalyst Connection panelist Eric Johnston returns from a seminar at Sentara Healthcare to give us the scoop on what that organization is doing to improve employee involvement. ------------------------------ The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

Naysayers, wet blankets, gloom and doomers, persisting pessimists, or 'Black Cloud' employees. Whatever your term for negative employees they can be a true challenge to manage. On this Catalyst Connection episode our panelists tackle this difficult topic and give insight on dealing with these pockets of negativity. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

Pay is often cited as a source of employee dissatisfaction. Knowing that most managers/leaders don't have any affect on salaries, how can one help employees see past the pay issue when gauging their commitment to the organization. Show regulars Alan Jackson, Tony Jackson, and Connie Poteat are joined by newcomer Eric Johnston as they tackle this topic. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .

What is the difference between "Teamwork" and "Teams that work"? Catalyst Connection regulars Connie Poteat, Alan Jackson, and Wade Wolgemuth discuss Teamwork in this episode and provide helpful insights on this much sought after commodity in today's workplace. ---- The Catalyst Connection is a joint production of The Jackson Group and Jackson Group Interactive. The Jackson Group is a management consulting firm specializing in employee and customer satisfaction surveys for various industries, with a special division tailored to the healthcare field. To learn more about The Jackson Group, please visit their web site at www.thejacksongroup.com . Jackson Group Interactive is a full-service film, video and multimedia production firm specializing in educational, training, marketing, and creative pieces to serve a wide variety of industries. To learn more and to see samples of their work, visit their web site at www.jginteractive.com .